Refund policy

 

Refunds and returns

We'd like you to be delighted with your order from the Little Brown Dog Workshop but if it is not everything you had hoped, please get in touch and we will do what we can to assist.

You can get in touch with us via the contact page or by telephoning 07979 047306 

Return of faulty goods

In the unlikely event that you buy something from us that is faulty, you can return it and we will refund the purchase price and the cost of return postage. If you would prefer replacement goods, we will of course be happy to send them providing we have a replacement item in stock. Our studio painted and handmade items are made in short runs  or one of a kind and will not be possible to supply a replacement (or an exact replacement) for these.

Returning general shop products

If you have bought an item and wish to return it, we will be happy to refund the purchase price. The buyer pays for the cost of postage for returning the item to the workshop in this case. A refund of the purchase price including the original cost of postage (but not the cost of return post), will be made to you as soon as possible. Please return the item to us in the original condition that it arrived, and obtain proof of postage from the Post Office when you send it to us.

Gift cards

Unfortunately, we cannot accept returns on gift cards.

Cancelling an order 

You may cancel an order with us if we have not already sent it out to you, but it needs to be in writing (you can email us).  We will refund the full cost of the item to you. If the item is already on its way to you, the order cannot be cancelled and you will have to return it as above.  

Items lost in transit

If the item is lost in transit then we will refund the purchase price or deliver another of the same item (if it is available). Parcel transit times vary and packages can sometimes take up to 3 weeks to arrive, even in Europe, so we ask you to be patient and give your postal service time before we send a replacement. Most services are quite fast but it's fairly common for post to Italy and Portugal to be delayed. Post to Australia, New Zealand and the USA sometimes pauses in customs.

In some cases, tracked postage may be used, and if this shows that the item was tracked to its destination, we will not be able to provide a refund. We may reserve the right to insist using and charging for tracked postage to some destinations.