Terms & conditions

Welcome to the Little Brown Dog Workshop's website. If you continue to browse you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy & Cookies policy govern the Little Brown Dog Workshop's relationship with you in relation to this website.

The term “Little Brown Dog”, "Little Brown Dog Workshop" or “us” or “we” or "I" refers to the owner of the website whose registered office is The Mount, Whiston Bank, Froghall, ST10 2HH. The term “you” refers to the user or viewer of our website.

 

Accuracy

We try to be accurate when describing products but we can't be certain that product descriptions, colours or other details are completely accurate, up to date, or have no mistakes in them.

Many of our products are made to order, or produced in small quantities from limited amounts of materials. As goods are individually handmade, there will be some variation between items of the same type.  Fabrics, etc. may vary. I give information about this with the product wherever possible.  

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

Orders

Orders are made at this website by clicking the 'confirm order' button at the end of the checkout process. You will be sent an acknowledgement email which notes your payment reference. May items are made to order and delivery times vary for ready made, made to order and custom order items.

We will take all reasonable care to make sure that details, descriptions and prices of products are correct but we may not be able to accept your order if the item is a one of a kind item that has just sold elsewhere. I offer goods for sale through sites like Etsy, Folksy, galleries and craft fairs and it is possible a sale could be made at one of these places for an item which is shown on our website.  Any items sold elwewhere are de-listed form the website as soon as possible.

It is also possible that I may not be able to accept your order:

  • if there is no order slot available to produce a customised item before the date you require it (please get in touch to discuss your requirements before placing an order)
  • if we can't authorise your payment or
  • if there is an error in the information about the product or its price.

Unless we have notified you that we do not accept your order, our acceptance of your order and the completion of the contract between you and us will take place when we send the products to you.

Information about cancelling an order can be found at Returns

 

Payments

We are not VAT registered and our prices do not include VAT.  Our prices do not include the cost of delivery. The total cost of your order is the price of the goods you order plus the delivery charge.

You can pay by any of the methods shown in the Paypal and checkout information, and you confirm that any payment account, credit or debit card that you use is yours.  Credit and debit cards are subject to checks made by the card issuer, and if they do not authorise your payment we will not be liable for delaying or non-delivery of the goods.

We retain the legal ownership of any goods until you have paid in full and we have received the payment. If we refund a payment, the legal ownership of the goods reverts to us.

 

Our stuff

This website contains material which is owned by or licensed to the Little Brown Dog Workshop. This material includes, but is not limited to, the design, layout, logo, appearance, images, graphics, audio and film clips, etc. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You may share product images providing you give proper attribution, so that others can see that the product was made at the Little Brown Dog Workshop.

You are welcome to access the website but except as required by law, you are not permitted to use, duplicate, copy, sell, modify or otherwise exploit the content or any other part of the website, or to copy or create derivative work based on the website or its contents.

 

Delivery

Dispatch times vary according to whether the item is in stock, made to order (like an item already shown on the site), or custom made (to your specification). Delivery dates for special, personalised or customised items are agreed when the details of the customised item are being set out.

Goods are posted in accordance with the delivery option you select during the checkout process, and delivery times are indicative. The Little Brown Dog Workshop does not accept any liability for delivery delays caused by a third party.

As soon as you receive your goods, you are responsible for them. If they are faulty or you need to return an item for any reason, you must let us know straight away. You can find information about this at our Returns page.  Your statutory rights are not affected.

 

Use of the website

This website may also include links to other websites. These links don't signify that we endorse the websites and we have no responsibility for the content of the linked website(s).

You may link to the Home Page of this website from another website or document for personal, non-commercial use only.  Such a link does not imply that we endorse your site, products or opinions.  You are not allowed to replicate our content or to link this website to any website that has material that is distasteful, obscene or offensive. You are not allowed to associate us with inappropriate or undesirable products, services or opinions.

The right to create a link to our home page is revocable and we may ask you to remove any such link. If we ask you to remove a link it should be done so at once.

You are not allowed to use meta tags or concealed information that references the workshop, or to use data gathering software or tools on our website, or to send us spam, viruses or malware.

 

Other bits

The trademarks and logos on this Website are the unregistered marks of the Little Brown Dog Workshop, and are protected by UK and international trade mark laws. All other Trade Marks on the website that are not owned by us are the property of their respective owners, who may or may not be connected to us.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

We reserve the right to change these Terms and Conditions at any time